Artisans have the responsibility for the packaging and delivery of products directly to customers. This means that when you order products from more than one maker, these packages will arrive separately.
Product delivery times may vary by product so please take note of the individual estimated delivery times for the products you order. Makers aim to dispatch products that are in stock within 2-5 working days. Products that are made to order can take up to 3 weeks. You will receive an email to confirm when your order has been dispatched.
After you receive the dispatch notification, you should receive your order within 2 working days if you and the artisan are in the same country. For deliveries outside the artisan’s home country, it can take up to 1 week.
Artisans are responsible for the shipping of the products and they know how to pack their items so that they arrive safely but if an item does arrive damaged please take a photo of it and get in touch to arrange a refund or replacement.
All the items you purchase on saberio.com are sent to you directly from the artisans studio or workshop. Saberio has no direct involvement in producing, packaging or posting of the products.
Delivery costs to Europe are included in the prices shown on individual product. Unless indicated otherwise costs shown are for delivery inside the European Union. Some artisans offer delivery outside of the European Union – please check individual product pages for information and note that if you order from outside the European Union you might have to pay customs taxes. Artisans are not responsible for any customs and import taxes that may apply.
For shipping outside the European Union, please contact us or send and email to email@example.com